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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up window will open. It offers elaborate info about all the operations that you can carry out on that particular page. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich assortment of educational videos demonstrating how to use our Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you need, have a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual customers and provides practical solutions. We regulary update our Frequently Asked Questions database with new questions & answers in order to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can get in touch with our great team of support engineers available 24x7 and ready to assist you with any query. Each trouble ticket you submit will be replied to within 1 hour (the average ticket response time is just 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 259628

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com